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What To Expect At Appointments

Agor Behavioral Health Services Therapy roomAgor Behavioral Health Services, Inc. would like to help you feel comfortable at your first visit. Below is information to help you and your family when you come for appointments.

The First Session

At the first appointment, you will be asked to fill out New Client Forms. These will provide our staff with medical and family history, including any sleep, dietary, injury and other health related issues. We will also assess how the child is coping as well as the parent(s). We would like to get a glimpse into a typical day in the client’s life.

Hours and Cancellations

Psychotherapy sessions are typically 45 – 50 minutes long. If it becomes impossible for you to keep an appointment, it is important that you call to inform us of your cancellation. Due to the policy of reserved appointment times, an appointment that you cannot keep must be canceled no fewer than 24 hours before the appointment time. Appointments that have not been properly canceled will be charged the regular session fee. Insurance companies and probation departments will not pay for missed sessions, so these will be your sole responsibility. Unfortunately, we cannot call to remind people of appointments.

Phone Calls

Our general policy is to leave only our name and phone number when phone calls are returned. You will be asked to indicate your consent for our office to leave treatment information: appointment changes, account information, etc.

Fees and Insurance

Charges for sessions are consistent with standard psychotherapy fees in the community. Insurance benefits will be verified prior to the first appointment. PAYMENT FOR DEDUCTIBLES AND COPAYMENTS IS DUE AT THE TIME OF SERVICE. Please make checks payable to Agor Behavioral Health Services, Inc. Be sure to bring in your insurance card; we will need a copy of the front and back of the card.

Fees for Psychological Testing are due prior to testing; patient will be given appropriate documents to file claim with his/her insurance company for reimbursement.

DCFS Clients, Referrals and those using Post-Adopt (post adoption services) must contact 312-808-5250 to get pre-authorization before the first session. (For more information on the post adoption assistance subsidy, visit
http://www.adoptinfo-il.org/postsupport6-subsidy.htm.)

Divorce and Separation Situations

In divorce situations, we must have a copy of the divorce decree and custody agreement. If parents are separated and/or going through the divorce process, we must have a copy of the temporary custody agreement. Agor Behavioral Health Services, Inc. highly encourages both parents to attend the first therapy session and to be an ongoing part of the child’s treatment. If both parents are not in attendance, then a written statement from the absent parent stating they agree with treatment must be submitted (unless treatment is specified in the custody agreement).

The parent who brings in the child(ren) is obligated to pay the session fee or co-payment (even if he/she is not the insurance carrier). The parent bringing the child(ren) to the session is also responsible for sharing the information with the other parent. If the other parent would like to schedule a session to discuss the progress of the child(ren), the usual session fee is charged and must be paid at the time of the appointment.

Agor Behavioral Health Services does not do custody evaluations. Custody evaluations are completed by a court appointed psychologist. We do help children adjust through the divorce; we do not determine which parent is best for the child.

Many insurance plans will reimburse you for some or all of the charges for psychotherapy. If you are eligible for reimbursement under your plan, you may attach the receipt from each session to your insurance claim form when you submit the claim. Any specific questions about your bill may be discussed with us. Fees not paid will be sent to collections. Please discuss any payment concerns with us immediately.

Late Fees and Non-Payment Information

Patient bills are mailed monthly. Payment is due within 30 days. Balances over $50 may be paid at a minimum of 20% of the total account balance each month. A $5.00 late fee will be applied to all accounts when the minimum amount due is not received within 30 days. Payment plans are available on current accounts; payment arrangements must be authorized by the Billing Department.

We make every attempt to resolve account issues. If no payment is received within 3 billing cycles, the account will be turned over to ABC Credit & Recover Services, Inc., a collection agency. The patient will be responsible for all collections fees. Once the account is turned over to the collection agency, it is owned by that agency and is completely out of our hands; all payments must be made directly to that agency.

Contact information for ABC Credit & Recovery Services, Inc.:
Postal address: PO Box 3722, Illinois, 60532-8722
Phone numbers: 630-969-2047
FAX: 630-969-2363

Billing Department

Billing and payments for Agor Behavioral Health Services, Inc. are processed by Compliance Medical Billing.

Contact information for Compliance Medical Billing:

  • Postal Address: 24402 W. Lockport Street, Suite 224, Plainfield, Illinois 60544
  • Phone: (630) 230-7848.
  • Fax: (815) 346-5320
  • E-mail: billing@doctoragor.com

Insurance Note

When using insurance benefits, the insurance company does have the right to audit your file at any time. When an insurance company covers the bill, confidentiality does not pertain; they have the right to audit the file as they see fit.

Court Reports and Sessions

Ideally, we do not attend court sessions. With very few exceptions, a court report can be written to bring to court. If we are required to attend a court session, the fee is double the per hour rate because it requires many standing clients to lose their appointment times. A written court report is a more economical way to work with court issues.

Emergencies

In the event of an emergency, you may contact 630-621-5824. However, we do not usually accept calls if in session. If we are not available in case of emergency, please call your local crisis line, contact your primary care physician, or proceed to your local emergency room.

Confidentiality

We are committed to making this a safe place for you to get help. To that end, we adhere to all legal protections of your confidentiality. Limitations include staff consultation, life-threatening behavior, child abuse, elder abuse and judge’s orders to release information.
Good communication between us is vital to our ability to serve you well. Please tell us about problems and questions that might arise. If you don’t understand an answer or if new problems arise, let us know. We want to provide you with the best possible care, and we need your cooperation to succeed. Please contact us if you have a concern.

More Information

You will be asked to sign a form indicating that you have received the above information. In addition, you will be asked to fill out a New Client Information Packet. This is available on our Forms page (you may download a copy, fill it in and bring it to your first visit).

Other Details

When a parent brings a child to our office, he/she can expect to meet with our staff for the first 10-15 minutes. The parent will be asked to provide an overview of the situation. At that point, the therapist will meet with the child one-on-one, unless there is a family issue to be resolved. The parent will be brought back in again for the remaining 5-10 minutes.

In the case of adolescents, we do honor confidentiality unless there are safety concerns.

Discrimination

Agor Behavioral Health Services, Inc. provides equal treatment to clients regardless of race, color, sex, national origin, citizenship, religion, age, disability, veteran status, sexual orientation, gender identity or marital status.

Forms

All new client forms, including the information on this page, are available on the Forms page.